Refund policy

This Policy applies to all customers and transactions, unless superseded by a signed written agreement including specific returned goods terms and conditions. Technology Inks Pro, LLC. reserves the right to reject any return that does not comply with the terms of this Policy. Under this policy, excluding drop-ship items, the following terms and conditions apply for merchandise that is not damaged, defective or a Technology Inks Pro, LLC. shipping error:

1. Original order may not be older than three (3) months;
2. A Return Authorization is required for all returned merchandise. Goods received without prior authorization will be subject to review and credit may be denied. You may obtain a return authorization by calling Technology Inks Pro, LLC. Customer Service at 515-650-3155 or via email at service@techinkspro.com. Should you decide to keep your product after obtaining your return authorization, please call and we will gladly cancel it. If the merchandise has not been returned within 60 days, the return authorization will be canceled and removed out of our system;
3. All return shipments must be shipped prepaid and clearly marked with the return authorization issued by Technology Inks Pro, LLC. Customer Service;
4. Items must be received in unopened cases with original packaging intact and unused.

Upon receipt and inspection of the returned merchandise, Technology Inks Pro, LLC. will either issue a refund or exchange on the merchandise as instructed, minus the original freight fees. Returns may be rejected due to the physical condition of the items received in Technology Inks Pro, LLC. warehouse or vendor’s warehouse. Unless defective or shipped in error, authorized returns are subject to a 25% restocking fee. Parts are not returnable for credit. Technology Inks Pro, LLC. reserves the right to make the final determination as to whether the specific warranty is applicable to the returned item. Technology Inks Pro, LLC. retains the right to use discretion as to whether the product under warranty will be replaced.

 

All digital and electronic products and subscriptions are non-refundable and non-returnable. Digital and electronic product purchases are sold for use by the purchasing individual or facility only; multi-user licenses are available by request of the customer. By purchasing you agree to not copy, transfer or share this product with other individuals or facilities. Restrictions may vary by product. Some products are available for preview before purchasing, ask your Sales Representative for more information.

Unless defective or shipped in error, drop-ship item returns are subject to a 25% restocking fee. In addition, the customer is also responsible for the original and return shipping fees. Issues with damaged or defective product must be reported within 24 hours of receiving the product.

Closeout/Discontinued items are not eligible for return and are considered final sale.

Technology Inks Pro, LLC. must be notified within 30 days of invoice to receive replacement or credit on damaged or defective items. Technology Inks Pro, LLC. will pay for shipping costs if merchandise needs to be returned.

This policy is not intended to supersede any specific agreement between Technology Inks Pro, LLC. and its customers, but will supplement any areas not covered in a specific customer agreement. This policy does supersede, where inconsistent, all previous Return Goods Policies.